Friday, 19 October 2012

Student sent apology from halls provider Liberty Quays

Liberty Quays has issued an apology to a disgruntled resident following reports of allegations regarding false charges
(written by Kieran Watkins for The Medwire)

As reported in the Medwire last weekend, Business IT student Alex Zarach had been charged for administration payments from Liberty Quays after they claimed he had made missed his rent payments.
However, in letters obtained by the Medwire, Alex and management from the halls, owned by Liberty Living, had already agreed weeks before the installment was due, that Alex would delay his payments to coincide with his student loan payment.
Both parties had signed the form to agree this was the case, with Alex paying the first instalment on September 24, 2012.
Liberty Quays staff however posted a letter to Alex a few days after the payment was made, claiming Alex had not paid his rent and that there would be a £30 administration fee for sending the letter.
Pointing out that it had already been agreed with previous management – signed by Duty Manager Alison Lidster – that he would pay the first instalment later, staff admitted the mistake but refused to drop the administration charges, sending him another letter claiming for an extra £10.
Following complaints made by Alex’s family and lawyer, Liberty Living has since emailed an apology to Alex, apologising for the mistakes made by staff at Liberty Quays and dropping all charges.
In an email sent from Mark Moulding at Liberty Living, Mr Moulding said:
“I would like to apologize once more for sending you the letter and would like to take this opportunity to reassure you that you that Liberty Quays have not applied any late payment fees to your account.”

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