The Medwire) Liberty Quays staff however posted a letter to Alex a few days after the payment was made, claiming Alex had not paid his rent and that there would be a £30 administration fee for sending the letter.(written by Kieran Watkins for
Pointing out that it had already been agreed with previous management – signed by Duty Manager Alison Lidster – that he would pay the first instalment later, staff admitted the mistake but refused to drop the administration charges, sending him another letter claiming for an extra £10.
Following complaints made by Alex’s family and lawyer, Liberty Living has since emailed an apology to Alex, apologising for the mistakes made by staff at Liberty Quays and dropping all charges.
In an email sent from Mark Moulding at Liberty Living, Mr Moulding said:
“I would like to apologize once more for sending you the letter and would like to take this opportunity to reassure you that you that Liberty Quays have not applied any late payment fees to your account.”