Fresh allegations of bogus fines made against Liberty Quays

Further allegations of false charges have been brought to the student halls from a current resisdent (written by Kieran Watkins, for the Medwire)

A Liberty Quays resident today told how he was threatened with additional fines for unpaid rent, despite having previously agreed to delay the payments.
In an exclusive interview with the Medwire, student Alex Zarach, 18, told us Liberty Living had sent him “threatening” letters.
The halls provider at Liberty Quays in Gillingham sent him letters claiming for unpaid rent – despite having previously agreed to delaying payments to coincide with his student loan payment.
Alex, a first-year business IT student, moved into Liberty Quays during September, having agreed with former manager Stephanie Triggs and current Duty Manager Alison Lidster that he would pay his instalments later than scheduled.
In a letter sent from Ms Lidster to Alex, which The Medwire has obtained, both parties agreed and signed in writing that the rent would be delayed until Alex’s student loan came in on September 24, 2012.
The letter from Ms Lidster states “we hereby agree to you paying said rent instalments”, following evidence provided by Alex to Liberty Quays from the student loan company.
Believing the payments had been processed, Alex said: “I moved in to Liberty Quays and all was fine.”
“Nothing was mentioned of the payment,” he added.
However, arriving back from lectures to his room one day, Alex noticed a letter that had been pushed through his door.
The letter was sent by General Manager Mark Moulding, dated September 28, four days after Alex paid his first instalment.
The letter claimed that the “rent instalment due on 15th September 2012 in the sum of £1981.20 is now overdue,” despite having already previously agreed with Liberty that the rent would be paid a week later.
The letter also confirmed that Liberty Living would charge him £30.00 for sending the letter, which would cover their administration fees.
“I was shocked! I had never been informed about the £30 charge, and was angry and upset that they had decided to charge me despite the fact I had paid everything on time.”
Despite demands from Liberty Quays for more money to pay for more letters, Alex is standing by his refusal to pay up.
“These letters were sent for no reason at all”, he explained. “I had already paid the fees, it was a mistake on their part to send me a letter telling me I was overdue on the rent.”
Alex has also mentioned that his family lawyer branded the claims as “harassment”, and would be looking into the case.
Having spoken to a receptionist at Liberty Quays himself, who he described as “rude” and “disinterested”, Alex said they confirmed that his rent payment had indeed been processed, but that they would still be charging for him for the letters.
Liberty Living declined to comment on the issues raised.

Just six months in to the job, Liberty Quays manager departs

 

Stefanie Triggs, manager of the Medway halls, is "no longer with the company" after a tumultuous term (written by Kieran Watkins for the Medwire)

Liberty Quays is on the lookout for a new manager, after losing yet another manager in the space of six months.
In an exclusive for the Medwire, a representative from Liberty Quays, run by Liberty Living, confirmed that Stephanie Triggs has now left the company after just six months as general manager of the halls in Gillingham.
Speaking to reporter Kieran Watkins this evening, receptionist Laura Forrest confirmed that Stephanie Triggs was no longer manager of Liberty Quays.
“She is no longer with the company”, Laura confirmed.
She went on to admit that there was no replacement as of yet, despite 600 University of Kent students moving in this weekend for the start of term, which commences on Monday, September 24.
The departure of Ms Triggs is the second manager to leave Liberty Quays in just a year. In February, former manager Doug Jarvis left Liberty after a series of allegations were made by students following bogus fines sent from management to students.
The fines, sent to a number of students at Liberty Quays, stated that fire extinguishers had been tampered with by students. Extinguishers were then taken from kitchens by management, with students facing charges of £60.00 to replace them.
However, following complaints and a successful petition created by Student Trustee Maya Esslemont, the fines were dropped. All extinguishers, which turned out to be un-tampered, were then placed back into kitchens.
Talking about the incident in July, Ms Triggs said Liberty Quays were “deeply sorry” for the incident, and that it put a “stain on our otherwise fantastic reputation.”
Although Liberty Quays declined to comment on the reason for Ms Triggs departure, the exit comes after 150 signatures were signed by disgruntled students, parents and members of the public, all angry with conditions and service provided by Liberty.
Extortionate check-out charges, mice infestations and rude, negligent staff were all mentioned in the comments, which can be seen on the online petiton.