Liberty Living bosses intervened in departure of halls boss

Former Liberty Quays manager Stephanie Triggs left after a series of failings at the student halls, it has emerged today.
In an exclusive story for the Medwire, a source at the university confirmed that management from Liberty Living, which owns the University of Kent halls in Gillingham, “could not risk” having Ms Triggs as a manager during the Welcome Weekend.
As new students settle in to the halls this week, we revealed last week that Liberty Quays was without a manager following Ms Triggs’ departure from site after just six months in the position, the second manager to leave in just a year.
The source confirmed that management had been to see Ms Triggs just weeks before the start of term, after a series of failings and mistakes made by the former manager.
“They couldn’t risk having her as a manager during welcome weekend,” the source, who does not wish to be named, confirmed.
The source went on to confirm that Ms Triggs had sent emails to various Liberty Living representatives, staff and even students, asking for advice and help.
This comes after a campaign by over 150 disgruntled students, parents and members of the public criticised the halls, complaining about the checking-out procedure, steep fines and rude, unfriendly staff.
The source said: “She used to ask people what to do in silly situations.”
“They needed a manager who could make decisions on their own”, the source added. “Not someone who kept hassling other people for help.”
“Liberty Living have officially said it was a joint decision she left,” the source said.
In exclusive emails obtained by the Medwire, Ms Triggs had asked one student to provide an appraisal for the company as a gesture of goodwill.
In an email sent to student trustee Maya Esslemont, who had previously launched a successful petition against Liberty Quays following bogus fines sent to students regarding fire extinguishers, Ms Triggs asked Maya to give her “an honest appraisal of the general check out experience at Liberty.”
Ms Triggs went on to reveal that the appraisal was needed after several students and parents had complained about the service provided by Liberty Quays.
“We have had a few unpleasant accusations”, Ms Triggs said in the email.
“I really would like to see if you have a perspective that would help me put things into context”, she added.
Commenting on the request, Maya said: “I couldn’t help but wonder if my involvement in the last Liberty Quays controversy crossed her mind when my heavily stained room was given the seal of approval.”
“Even if my intentions weren’t cynical, I could never support a company that continually rips off students, through high rent and scams in equal measure”, she added.
Liberty Living were unavailable for comment. Written by Kieran Watkins for the Medwire

Just six months in to the job, Liberty Quays manager departs

 

Stefanie Triggs, manager of the Medway halls, is "no longer with the company" after a tumultuous term (written by Kieran Watkins for the Medwire)

Liberty Quays is on the lookout for a new manager, after losing yet another manager in the space of six months.
In an exclusive for the Medwire, a representative from Liberty Quays, run by Liberty Living, confirmed that Stephanie Triggs has now left the company after just six months as general manager of the halls in Gillingham.
Speaking to reporter Kieran Watkins this evening, receptionist Laura Forrest confirmed that Stephanie Triggs was no longer manager of Liberty Quays.
“She is no longer with the company”, Laura confirmed.
She went on to admit that there was no replacement as of yet, despite 600 University of Kent students moving in this weekend for the start of term, which commences on Monday, September 24.
The departure of Ms Triggs is the second manager to leave Liberty Quays in just a year. In February, former manager Doug Jarvis left Liberty after a series of allegations were made by students following bogus fines sent from management to students.
The fines, sent to a number of students at Liberty Quays, stated that fire extinguishers had been tampered with by students. Extinguishers were then taken from kitchens by management, with students facing charges of £60.00 to replace them.
However, following complaints and a successful petition created by Student Trustee Maya Esslemont, the fines were dropped. All extinguishers, which turned out to be un-tampered, were then placed back into kitchens.
Talking about the incident in July, Ms Triggs said Liberty Quays were “deeply sorry” for the incident, and that it put a “stain on our otherwise fantastic reputation.”
Although Liberty Quays declined to comment on the reason for Ms Triggs departure, the exit comes after 150 signatures were signed by disgruntled students, parents and members of the public, all angry with conditions and service provided by Liberty.
Extortionate check-out charges, mice infestations and rude, negligent staff were all mentioned in the comments, which can be seen on the online petiton.