Fresh allegations of bogus fines made against Liberty Quays

Further allegations of false charges have been brought to the student halls from a current resisdent (written by Kieran Watkins, for the Medwire)

A Liberty Quays resident today told how he was threatened with additional fines for unpaid rent, despite having previously agreed to delay the payments.
In an exclusive interview with the Medwire, student Alex Zarach, 18, told us Liberty Living had sent him “threatening” letters.
The halls provider at Liberty Quays in Gillingham sent him letters claiming for unpaid rent – despite having previously agreed to delaying payments to coincide with his student loan payment.
Alex, a first-year business IT student, moved into Liberty Quays during September, having agreed with former manager Stephanie Triggs and current Duty Manager Alison Lidster that he would pay his instalments later than scheduled.
In a letter sent from Ms Lidster to Alex, which The Medwire has obtained, both parties agreed and signed in writing that the rent would be delayed until Alex’s student loan came in on September 24, 2012.
The letter from Ms Lidster states “we hereby agree to you paying said rent instalments”, following evidence provided by Alex to Liberty Quays from the student loan company.
Believing the payments had been processed, Alex said: “I moved in to Liberty Quays and all was fine.”
“Nothing was mentioned of the payment,” he added.
However, arriving back from lectures to his room one day, Alex noticed a letter that had been pushed through his door.
The letter was sent by General Manager Mark Moulding, dated September 28, four days after Alex paid his first instalment.
The letter claimed that the “rent instalment due on 15th September 2012 in the sum of £1981.20 is now overdue,” despite having already previously agreed with Liberty that the rent would be paid a week later.
The letter also confirmed that Liberty Living would charge him £30.00 for sending the letter, which would cover their administration fees.
“I was shocked! I had never been informed about the £30 charge, and was angry and upset that they had decided to charge me despite the fact I had paid everything on time.”
Despite demands from Liberty Quays for more money to pay for more letters, Alex is standing by his refusal to pay up.
“These letters were sent for no reason at all”, he explained. “I had already paid the fees, it was a mistake on their part to send me a letter telling me I was overdue on the rent.”
Alex has also mentioned that his family lawyer branded the claims as “harassment”, and would be looking into the case.
Having spoken to a receptionist at Liberty Quays himself, who he described as “rude” and “disinterested”, Alex said they confirmed that his rent payment had indeed been processed, but that they would still be charging for him for the letters.
Liberty Living declined to comment on the issues raised.

Liberty Living bosses intervened in departure of halls boss

Former Liberty Quays manager Stephanie Triggs left after a series of failings at the student halls, it has emerged today.
In an exclusive story for the Medwire, a source at the university confirmed that management from Liberty Living, which owns the University of Kent halls in Gillingham, “could not risk” having Ms Triggs as a manager during the Welcome Weekend.
As new students settle in to the halls this week, we revealed last week that Liberty Quays was without a manager following Ms Triggs’ departure from site after just six months in the position, the second manager to leave in just a year.
The source confirmed that management had been to see Ms Triggs just weeks before the start of term, after a series of failings and mistakes made by the former manager.
“They couldn’t risk having her as a manager during welcome weekend,” the source, who does not wish to be named, confirmed.
The source went on to confirm that Ms Triggs had sent emails to various Liberty Living representatives, staff and even students, asking for advice and help.
This comes after a campaign by over 150 disgruntled students, parents and members of the public criticised the halls, complaining about the checking-out procedure, steep fines and rude, unfriendly staff.
The source said: “She used to ask people what to do in silly situations.”
“They needed a manager who could make decisions on their own”, the source added. “Not someone who kept hassling other people for help.”
“Liberty Living have officially said it was a joint decision she left,” the source said.
In exclusive emails obtained by the Medwire, Ms Triggs had asked one student to provide an appraisal for the company as a gesture of goodwill.
In an email sent to student trustee Maya Esslemont, who had previously launched a successful petition against Liberty Quays following bogus fines sent to students regarding fire extinguishers, Ms Triggs asked Maya to give her “an honest appraisal of the general check out experience at Liberty.”
Ms Triggs went on to reveal that the appraisal was needed after several students and parents had complained about the service provided by Liberty Quays.
“We have had a few unpleasant accusations”, Ms Triggs said in the email.
“I really would like to see if you have a perspective that would help me put things into context”, she added.
Commenting on the request, Maya said: “I couldn’t help but wonder if my involvement in the last Liberty Quays controversy crossed her mind when my heavily stained room was given the seal of approval.”
“Even if my intentions weren’t cynical, I could never support a company that continually rips off students, through high rent and scams in equal measure”, she added.
Liberty Living were unavailable for comment. Written by Kieran Watkins for the Medwire

Just six months in to the job, Liberty Quays manager departs

 

Stefanie Triggs, manager of the Medway halls, is "no longer with the company" after a tumultuous term (written by Kieran Watkins for the Medwire)

Liberty Quays is on the lookout for a new manager, after losing yet another manager in the space of six months.
In an exclusive for the Medwire, a representative from Liberty Quays, run by Liberty Living, confirmed that Stephanie Triggs has now left the company after just six months as general manager of the halls in Gillingham.
Speaking to reporter Kieran Watkins this evening, receptionist Laura Forrest confirmed that Stephanie Triggs was no longer manager of Liberty Quays.
“She is no longer with the company”, Laura confirmed.
She went on to admit that there was no replacement as of yet, despite 600 University of Kent students moving in this weekend for the start of term, which commences on Monday, September 24.
The departure of Ms Triggs is the second manager to leave Liberty Quays in just a year. In February, former manager Doug Jarvis left Liberty after a series of allegations were made by students following bogus fines sent from management to students.
The fines, sent to a number of students at Liberty Quays, stated that fire extinguishers had been tampered with by students. Extinguishers were then taken from kitchens by management, with students facing charges of £60.00 to replace them.
However, following complaints and a successful petition created by Student Trustee Maya Esslemont, the fines were dropped. All extinguishers, which turned out to be un-tampered, were then placed back into kitchens.
Talking about the incident in July, Ms Triggs said Liberty Quays were “deeply sorry” for the incident, and that it put a “stain on our otherwise fantastic reputation.”
Although Liberty Quays declined to comment on the reason for Ms Triggs departure, the exit comes after 150 signatures were signed by disgruntled students, parents and members of the public, all angry with conditions and service provided by Liberty.
Extortionate check-out charges, mice infestations and rude, negligent staff were all mentioned in the comments, which can be seen on the online petiton.

Halls provider Liberty Quays fails to sell out

 

The University of Kent's privately owned accommodation halls in Medways is left with several vacancies (written by Kieran Watkins for the Medwire)

Student halls provider Liberty Living, which runs the University of Kent halls on the Medway campus, has announced a drop in student applications for rooms this year.
In an email sent by the University of Kent accommodation team to current students, Liberty Quays stated that “a number of rooms were still available”.
Liberty Quays, situated at Victory Pier in Gillingham, offers en-suite rooms for new and current students, with communal areas shared by up to nine people.
The drop in room occupancy comes after a series of revelations by The Medwire revealed staff negligence and questionable living conditions at Liberty Quays.
In a previous article, it was revealed that several communal areas had been infested with mice, with faeces being found in other areas.
The revelations came after a petition by former Liberty resident, Jem Collins, saw over 150 disgruntled students, parents and members of the public complain about the service and facilities on offer by Liberty Quays.
Complaints ranged from expensive maintenance costs to delays in deposits being handed back to students. A number of comments were also made about the management team at Liberty, with students branding staff “rude” and “unhelpful” on numerous occasions.
Students have also claimed the room prices have led them to seek accommodation away from the halls. Prices have increased by an extra £10 a week from last year to £127.
One student said that he could “barely afford to live” on the prices, which total just under £5,000 for one year.
“If I paid £5,000 to live at Liberty, I’d starve!” he said. “It’s ridiculously expensive, Liberty Quays is more expensive then London student accommodation.”
In a move to entice students, Liberty Quays has offered a 2% discount on accommodation prices if fees are paid in full by September 15.
Students who choose not to live in halls usually opt for a private landlord, where a fully-furnished bedroom in a house shared with four other people can start from as little as £90, bills included.
However, the down turn in student numbers could come at a cost for Liberty Living, who are currently extending their halls at Victory Pier. The new extension is scheduled to open next summer.

Petition calling halls “extortionate” reaches 100 signatures overnight

A petition calling for an end to apparent "unfair" and "unjustifiable" charges at Liberty Quays has attracted mass support

A petition branding Liberty Quays as “extortionate” and “opportunistic” has received over 100 signatures overnight.
The campaign, calling for the Medway student halls to address a number of issues from high check out charges to rodent problems, currently has over 140 signatures.
Set up by disgruntled student Jem Collins, the online page has attracted dozens of comments from students, families and members of the public.
She said: “I set up the page after having problems with my own experience when management insisted that I was the only one complaining and I thought this just can not be true.
“They’ve told me I’ve accrued over £200 worth of damage, but the only evidence I’ve received is a couple of photos showing pictures of a pen on a shelf and some paper on the floor”.
She added: “Management have been extremely rude and patronising throughout the whole procedure and aren’t taking anything seriously”.
Other complaints about the accommodation, which is owned by Liberty Living and is the only halls provider in Gillingham for University of Kent students, range from fictitious faults to rude and unhelpful staff.
One student said he was charged for a chair that was broken upon arrival, whilst another said that they had been refused access to pictures showing the alleged damage.
One student commented: “I was charged £10 for a key that was never given to me in the first place and then treated very rudely and disrespectful (sic), accused of lying and given absolutely ridiculous excuses by S.Triggs : ‘must have fallen off before you even realised you had it.’”
Deposit charges range from £15 to replace standard shower curtains, up to £30 for dust and £65 for replacement chairs.
When quizzed over the high prices, Mrs Triggs, manager at Liberty Quays, said: “Many of our items like the shower curtains are not of standard size and the cost reflects this”, though admitted they could be sourced as cheaply as £1.

She added: “These charges are necessary to ensure the standard of accommodation at Liberty Quays is maintained at a high level in an exceptionally short space of time to ensure the accommodation is ready for our summer students.”
She also said that she had encouraged students in the past to seek to buy the items from other places to avoid paying the charges set by Liberty Living.
Other comments from students included reports of a mice infestation, leaving students unable to use their kitchen for over a month.
In another incident, a number of flats were charged for faulty fire extinguishers that the halls provider claimed the students had tampered with.
However, following a similar petition and campaign, the faulty fire extinguishers were found to be untouched.
Ms Triggs said: “The fire extinguisher incident did not result in any charges to any students. ”
Other complaints have included faeces being left in a communal area for over three days and lack of proper security patrols, allowing members of the public to walk into flats freely.
In a statement from Mrs Triggs, who in a bizarre move has signed the petition herself, she said: “We take all complaints seriously and investigate each on its own merits.”

Have you had problems with Liberty Quays or did your stay go just fine? Let us know in the comments below!

Article taken from the Medwire student magazine, written by Kieran Watkins